Salon Policies
A few ground rules that keep every visit running smoothly.
10-Day Guarantee
We stand behind the quality of our work. If you experience lifting, chipping, or breakage within 10 days of your nail service, contact us and we'll schedule a complimentary repair. This guarantee covers workmanship issues only. It does not cover damage caused by improper care, heavy manual work, chemical exposure, or intentional removal.
Color & Design Exclusions
Our 10-day guarantee does not cover color changes, design modifications, or requests for a different style after your appointment. If you're unsure about a color or design, we're happy to help you decide during your service. Please confirm all choices before application begins.
Cancellation Policy
We require at least 24 hours' notice for cancellations or reschedules. Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to 50% of the service cost. We understand emergencies happen and will always work with you when possible.
Late Arrival Policy
We allow a 15-minute grace period for late arrivals. If you arrive more than 15 minutes past your scheduled time, we may need to shorten your service to stay on schedule, or reschedule your appointment entirely. Please call us if you know you'll be running late.
No-Show Policy
Clients who do not show up for their appointment without notice will be charged the full service fee. Repeated no-shows may require a deposit for future bookings. We reserve these time slots exclusively for you, and no-shows affect both our team and other clients waiting for availability.
Deposit Policy
For certain premium services (full lash sets, extended appointments, group bookings, and party reservations), a non-refundable deposit may be required at the time of booking. Deposits are fully applied to your service total. Deposits are refundable only with 48+ hours' cancellation notice for individual bookings, and 72+ hours for group/party bookings.
Party & Group Booking Policy
Party and group bookings require a minimum of 4 guests and must be booked at least 7 days in advance. A deposit per guest is required to secure your reservation. Cancellations within 72 hours of the event will forfeit the deposit. Guest count changes must be communicated at least 48 hours before the event. Outside food and beverages must be pre-approved. The host is responsible for all guests and any damages during the event.
Gift Card Terms
Gift cards are non-refundable and cannot be exchanged for cash. Gift cards do not expire. Lost or stolen gift cards cannot be replaced without proof of purchase. Gift cards can be used toward any service and are redeemable in-salon only. Remaining balances will be kept on file for future visits. Gift cards cannot be used to purchase additional gift cards.
Service Adjustments & Repairs
If you experience any issues with your service within the guarantee window (10 days for nails, 48 hours for lashes and other services), please contact us immediately. We'll schedule a complimentary adjustment or repair. Issues reported outside the guarantee window will be assessed on a case-by-case basis and may require a service fee.
Hygiene & Safety Standards
Your health and safety are our highest priorities. We follow strict sanitization protocols that exceed state requirements. All metal tools are autoclaved between clients. Pedicure basins are disinfected with hospital-grade solutions. We use disposable files, buffers, and liners. Our salon undergoes regular deep cleaning and all products are stored and handled according to manufacturer guidelines. We are happy to show our sterilization procedures upon request.
Questions about our policies?
Contact Us