Two windows, and that is the whole policy. Nail services carry a 10-day guarantee: if a set lifts, chips or breaks within 10 days, it is repaired at no charge. Every other service, including lashes, brows, facials, waxing and permanent makeup, carries 48 hours. The guarantee covers workmanship. It does not cover deciding you dislike the color on day three, and there is no written refund or credit policy behind it. If something has gone wrong with work you paid for, call (801) 909-8989 as soon as you notice.
The guarantee turns up all over this site as one line at the bottom of a service description. That is a reasonable place for a summary and a poor place for an explanation. So here it is on its own, with nothing added. Aloha Beauty Lounge opens Wednesday, October 29, 2026 in South Jordan, and a policy is easier to trust when you can read all of it before you book.
The number of days is the easy part. What the days cover is the part worth reading.
The Guarantee, Word For Word
Nail services carry a 10-day guarantee. If a set lifts, chips or breaks within 10 days, it is repaired at no charge.
All other services, meaning lashes, brows, facials, waxing and permanent makeup, carry 48 hours.
That is the complete policy. A pricier set does not buy a longer window, and there is no separate rule waiting in a footnote for you to discover later.
Workmanship, And Where It Stops
The honest reading of a 10-day nail guarantee is that it covers workmanship. A set that lifts at the cuticle after four days, or a gel coat that gives way on one nail while the other nine hold, is what the window exists for.
A color you chose on Tuesday and went cold on by Friday is a different animal. So is a length that looked right under the lamp and felt like too much by the weekend. Neither one is a defect, and treating them as defects would empty the word out for the person whose set genuinely failed.
A set that lifts is a different thing from a color you decided you disliked on day three.
The distinction matters more than it sounds like it should, because it is what keeps a repair from turning into a negotiation at the desk. If the work failed, bring it back. If your taste moved, that is a new appointment, and the cost depends on what you want changed. Nail art is priced by length, shape and design, so the honest answer to "what will it run me" is a phone call.
Ten Days, And Forty-Eight Hours
Ten days is the window for nails, and what it covers is workmanship. For the mechanics of why a gel coat gives up, why gel polish chips goes through them, and most of what it describes happens well inside 10 days.
Forty-eight hours is short, and dressing it up would be a disservice. Two days after a lash fill or a wax, you are inside the window. Four days after, you are outside it. Better to know that when you book than to find it out on a Thursday, unhappy about something from Sunday.
On lashes in particular, the short window makes more sense once you know what natural shedding looks like. A set thinning out at week two is the growth cycle doing its job, which makes it a fill conversation. The lash extension aftercare post walks through the cycle.
Say Something On Day Two
Here is the practical half of this page. A problem raised on day two is inside every window in the policy. The same problem raised in week three is a new appointment.
Waiting is the easy mistake. You might not want to seem difficult about a single nail, or you might be hoping it settles on its own. Either way, waiting is the one thing that reliably moves a real problem outside a real window, and no goodwill at the desk can move a date backward.
So call. Say what happened and when it happened, while the calendar is still on your side: (801) 909-8989.
Which Window Covers What You Booked
Nails sit on the 10-day side. That covers the manicure menu, from the Tropical Manicure at $25 through the Paradise Luxe Manicure at $35 and the Aloha Glow at $45. It covers pedicures as well: Aloha Dream $40, Aloha Royalty $50, Aloha Luxury $65, Aloha Paradise $85. No-Chip Gel Polish is a $15 add-on, and because it is part of a nail service, the same 10 days apply.
Acrylic and artificial-nail work belongs to the 10-day side too. Its pricing is not printed anywhere, because it depends entirely on what you are having done. The menu says call for pricing, and that is meant literally.
Everything else runs on 48 hours. Lashes, brows, facials, waxing and permanent makeup all live there. The full service menu has the prices.
What Is Not Written Down
A fair amount, and pretending otherwise would be worse. There is no written refund policy. There is no store-credit policy. There is no printed procedure for raising a problem, no named person who signs off on a repair, and no published length for a repair visit.
The temptation, when a page has a gap in it, is to fill the gap with something reasonable-sounding. We are not doing that to you. If your question is one of the four above, the answer is a call to (801) 909-8989, where a person can talk about your actual situation. A web page inventing a rule helps nobody.
Nothing here promises an outcome in any particular case, either. The windows are stated plainly. What happens inside them is a conversation with the people who did the work. For the unwritten social stuff, salon etiquette questions covers the things that feel awkward to ask out loud.
Where To Find Us
Aloha Beauty Lounge is at 10509 S River Heights Dr #104, South Jordan, UT 84095, with doors opening Wednesday, October 29, 2026. It is a short drive from Daybreak, Riverton, Herriman, West Jordan, Sandy and Draper. From opening day, call (801) 909-8989 to book, to ask what a set will cost, or to raise a problem with work you paid for. The service menu lists prices where there are set prices; acrylic and artificial-nail work is call-for-pricing.
Frequently Asked Questions
What does the 10-day nail guarantee actually cover?
Workmanship on nail services. If a set lifts, chips or breaks within 10 days, it is repaired at no charge. That is the full wording of it.
I picked a color and now I hate it. Is that covered?
No. A change of taste is a new appointment, not a repair. What it costs depends on what you want done, and nail art in particular varies by length, shape and design. Call (801) 909-8989 and describe what you are after.
Why is the window only 48 hours on lashes, brows, facials, waxing and permanent makeup?
That is the stated policy for every service outside of nails. Two days is the entire window, which is why it belongs on a page like this one and not in the fine print.
Do you offer refunds or store credit?
Nothing about refunds or credit is written down, so there is no policy to quote you here. Call (801) 909-8989 and ask about your specific appointment.
My lash extensions are shedding at week two. Does the guarantee apply?
Shedding at week two is usually the natural growth cycle, which is a fill conversation. The lash extension aftercare post explains it. If you think something went wrong with the set itself, 48 hours is the window, so call quickly.
How do I report a problem?
Call (801) 909-8989. There is no written complaints procedure to point you at and no form to fill in. Give the date of the appointment, because the date decides which window you are in.
